Items left on board
If you forget an object on board of a RAM aircraft or on our premises, we invite you to submit a claim by filling in the form available on our website at the following link:
www.royalairmaroc.com/ma-en/information/service-claims
An acknowledgement of receipt, containing your claim reference, will be sent to you automatically.
In case you have already submitted a claim to Royal Air Maroc, we invite you to send your message to the same email address serviceclient@royalairmaroc.com keeping the same email subject containing your request reference number as in your previous correspondences.
Things to note:
- Objects found, unattended, on board RAM flights or premises will be kept for 60 days from the date the object was found. After 60 days, found property may be destroyed or turned over to authorities as may be required by local law.
- Articles or objects prohibited for air transport, either in the hold or in the cabin, will in no case be under the responsibility of the carrier, namely valuables, fragile and perishable.