Ваш ребенок путешествует один? Персонал Royal Air Maroc будет сопровождать его в аэропорту, на борту самолета и при пересадке на стыковочный рейс и обеспечит безопасность вашего ребенка. Мы осознаем важность и ответственность этой задачи, поэтому примем все необходимые меры, чтобы ваш ребенок путешествовал с комфортом.

Возраст : можете ли вы воспользоваться услугой UM (для несовершеннолетнего без сопровождения)?
До 4 лет: услуга UM недоступна. Ваш ребенок должен путешествовать в сопровождении лица старше 18 лет*.
Дети от 4 до 12 лет: услуга UM обязательна для детей от 4 до 12 лет. Вашего ребенка будет сопровождать один из наших представителей от стойки регистрации до посадки, после чего его передадут стюардам.
Дети от 12 до 16 лет: необязательная услуга для несовершеннолетних в возрасте от 12 до 16 лет. Вы можете сделать запрос в своем агентстве Royal Air Maroc или в наших кол-центрах.

Дети без сопровождения

Число бенефициаров данной услуги ограничено в соответствии с типом воздушного судна. Допустимое количество детей без сопровождения в возрасте от 4 до 8 лет на одном рейсе составляет 4. При этом о каждом ребенке нужно сообщать во время регистрации. Дети без сопровождения могут воспользоваться услугой UM (дети без сопровождения), в рамках которой обеспечивается непрерывный контроль за детьми со стороны сотрудников компании от регистрации до передачи ребенка в месте назначения. Во время регистрации ребенку дают идентификационную сумку, и сопровождающее его лицо заполняет «маршрутный формуляр UM», который должен быть подписан после прибытия лицом, специально назначенным для встречи ребенка. Это лицо должно предъявить действительное удостоверение личности, «маршрутный формуляр UM» и подписанное заявление об освобождении от ответственности. Эта услуга обязательна на международных рейсах для детей без сопровождения в возрасте от 4 до 12 лет и необязательна для детей в возрасте от 12 до 16 лет. Стоимость билета UM равна стоимости билета для взрослого плюс доплата 50 евро или 100 евро на один рейс, в зависимости от места назначения. На сегодняшний день во внутренней сети данная услуга предоставляется бесплатно. При приеме детей без сопровождения на рейсы RAM аэропорт назначения и встречи ребенка после прибытия сохраняет контактные данные лиц, сопровождающих ребенка. Эти данные должны быть включены в файл бронирования услуги UM пассажира.

General conditions

General information

  • Get all information on our special assistance service reserved for unaccompanied children (UM) to ensure their safety and comfort throughout the trip.
  • In requesting our assistance service for your child (UM Unaccompanied Minor), he can thus travel safely, without being attended to by an adult (parents or family members).
  • They will thus benefit from the UM service that ensures your child receives constant attention and support from the company staff, from check-in until he is received on arrival by the person you would have designated.

Booking the service

  • Apply for this service at least 48 hours before the departure date. Fee:
  • Enjoy our UM service, which is free on all our domestic flights all year round!
  • The UM service is however not free on international flights for unaccompanied children aged 4 to 12. Available all year round, you apply for it when booking
  • The UM service has a specific fee to be paid as you book the flight: contact our call centres or visit your nearest agency.

Quota

  • The number of beneficiaries for this exception is limited depending on the type of device. For this, do not hesitate to request this service well in advance.

Meals

  • When booking, remember to request for a Kid's meal 48 hours before departure.

Seat

  • Book the flight well in advance to have a wide choice of seats.
  • Children travelling as UM will not be put on the emergency exit-row seats

Preparing for the trip

  • Before the trip, we recommend that you talk to your child and explain to him clearly how the flight will look like: care by the Royal Air Maroc ground staff, assistance by the hostesses on board the aircraft. In this way, your child will be reassured and can travel completely relaxed.
  • Educate your child that the UM pouch that will be placed around his neck, must not be removed throughout the trip.
  • Acceptance rules of cabin baggage also apply to your child's cabin baggage. (access the link)
  • Avoid putting any valuable thing inside and remember to put his favourite blanket or toy.

Check-in at the airport

  • We first check-in any child travelling as an UM (Unaccompanied Minor). To do this, you just need to go to one of our counters (Business class) in the different airports we serve. In order to check in your child on the flight, the person accompanying the child will be asked to submit the following to the check-in agent:
  • The UM route sheet (fact sheet) and the disclaimer duly filled and signed. (download here). Submit three copies of each of these documents for each stage of the flight until the final destination.
  • The UM route sheet contains
  • The personal information of your child as well as his flight number
  • The names and addresses of the people who will meet your child at the destination
  • The signed authorization from the parent or guardian of the child.
  • A valid personal identification document of the person accompanying the child. Only original documents are accepted (no photocopies):
  • Your child should be in possession of current travel documents of the country of destination (passport and possibly a visa and a vaccination certificate). Always contact the local authorities of your child’s country of destination or departure to inform you about the regulations, documentation and visas they will need to travel.
  • NB: Check-in at the self-service kiosks is not allowed.
  • To ensure the safety of your child, the information sheet must be signed on arrival by the person expressly designated to pick up the child.

Luggage

  • Cabin Baggage: Acceptance rules of cabin baggage also apply to your child's cabin baggage. (access the link) Avoid putting any valuable thing inside. To ensure a comfortable flight for your child, remember to pack warm clothing, medication, his favourite blanket / toys /games and some basic needs (wet wipes etc.) Also put some candy or chewing gum to suck or chew during takeoff and landing. Since children's ears are very sensitive to pressure changes, this will avoid any discomfort. Your child's checked baggage will be delivered first on arrival.
  • An identification pouch is placed around the neck of the child. Your child will have to wear it throughout the trip.

Reporting for check-in

  • Please report early enough for check-in; at least two hours before the departure of the flight. In this way, all documents submitted will be checked.
  • During peak periods (end-of-year holidays, school holidays etc.), we recommend that you report early enough at the airport which is likely to be crowded.
  • Royal Air Maroc will take responsibility for unaccompanied minors only 30 minutes before check-in closes. You are also requested to remain at the airport until your child's flight takes off. After takeoff, stay reachable. In this way, Royal Air Maroc will contact you in case of any irregularities as the flight progresses.
  • Note: The UM service will not be guaranteed if you wait until the day of the flight to request for the service

Boarding

  • Once your child has checked in, a Royal Air Maroc agent will take care of him; assist him from the customs formalities to boarding, where he will be entrusted to our staff on board who will take charge.
  • To ensure maximum comfort for unaccompanied minors (UM) during their wait before their flight, an area has been specially designed for them at the Casablanca airport. Located in the bonded departure area, our UM lounge is designed to allow children rest and play before the flight (television screens, games consoles). This area has all the necessary amenities to ensure that each child feels comfortable: comfortable chairs, television screens, games (Play Station 3) books ... Photos.
  • We will ensure that your child enjoys his flight
  • Your child will also be boarded first. This will allow us to sit your child comfortably and put his hand luggage in the racks dedicated for this purpose.
  • If your child has a connection at Casablanca airport, he will remain under the supervision of our Royal Air Maroc staff. In the case where the connection requires accommodation (duration more than 8 hours), Royal Air Maroc will not accept UMs.
  • Be rest assured that Royal Air Maroc will pay special attention to your child throughout his trip.

On board

  • Once seated on board by one of our hostesses, your child will be constantly attended to throughout the flight. Our crew will ensure that your child will have everything he needs during the flight. He will also be well attended to during meals and when moving in the cabin.
  • If the request was made when booking, your child will be served a kid’s meal, adapted to his tastes and needs.
  • We will endeavour to offer your child an activity pack " Univers Magique " with many toys and games appropriate for his age (less than 2 years, between 3 and 6 years, between 7 to 12 years) to allow him play and have fun.
  • Depending on the duration of the flight, he can watch many movies, cartoons and short films.
  • Once the plane lands, we will ask your child to please remain seated until he is attended to by our staff.

Upon arrival

  • Throughout the Arrival stage, your child will be assisted by our ground staff. They will assist your child with the formalities and procedures on arrival and will retrieve his luggage, which will be delivered first.
  • Your child will be handed over only to the person mentioned on the document filled at the departure station. The details of the person to pick up the child must be duly mentioned on the UM route sheet.

ПРЕДУПРЕЖДЕНИЕ

Внимание! На рейсах, вылетающих из Женевы, взрослый должен сопровождать UMNR (несовершеннолетних пассажиров без сопровождения взрослого) до пункта выхода на посадку. Для оформления пропуска для сопровождающего последний должен предоставить письменное разрешение, подписанное родителем (родителями), и фотокопию документа (документов), разрешающего сопровождение лицом, фамилия которого отличается от фамилии ребенка